This section contains all of the answers you need about our website and services. For more information, please don’t hesitate to get in touch at the following address: firstname.lastname@example.org or at the number 3342446029
You will be contacted by our staff via email or phone about 24/48 hours before the flight for any communications relating to weather conditions or other types of restrictions.
Are bookings required for your tours?
Advance bookings are required. We recommend booking at least 2 weeks in advance to be certain of being able to fly during your stay in Tuscany as well as to be able to take advantage of rescheduling your flight in the event of bad weather conditions.
During the Christmas – New Year – Easter period, it may be necessary to book even more in advance due to these being extremely popular periods.
Do children pay full price?
ENAC regulations require children over the age of 2 years to have their own seat and therefore, the price is equivalent to that charged for an adult.
Children under the age of 2 can fly free of charge, each one sitting with an adult.
Any time of day is good for flying, as long as the weather allows.
We recommend booking for the morning or evening in spring and summer, and for the central hours of the day during the autumn and winter months, This will allow you to take advantage of the best light for your photos/videos as well as the best weather when you stop off on your tasting tours in Montalcino – San Gimignano – Elba – Capraia.
The only way to guarantee a private tour is to book all five seats on one of our Airbus H125 helicopters.
Our helicopter tours are an extraordinary experience and offer you breath-taking views over some stunning locations in Tuscany. However, if you are afraid of heights, confined spaces and flying in general, this might not be the experience for you.
What happens if the weather is bad?
It is possible to fly even in cases of (light) rain that does not affect visibility.
In case of heavy rain or fog on the route, it may be necessary for us to cancel your flight, but we will do everything in our power to inform you at least 24 hours before the trip.
The flight will then be rescheduled another day or refunded.
How bad must the weather be before you cancel a flight?
We may cancel in cases of thick fog, low cloud, lack of visibility, lightning, strong winds, heavy rain or snow.
What happens if I should need to cancel my flight?
If you need to cancel your flight, we ask you to send an email to email@example.com or use the WhatsApp number xxxxxxx at least 24 hours beforehand.
We cannot refund any flights cancelled less than 24 hours in advance.
Can I reschedule my flight?
It is possible to reschedule your flight at no extra charge if you do so more than 24h beforehand, otherwise, there will be an additional charge of €30 for each passenger needing to reschedule.
Flights cannot be rescheduled less than 12 hours beforehand.
How do I get to the Heliport?
Pratello heliport can be reached in two ways:
– by train, Pontedera station (45 min from Florence – 15 min from Pisa – 1 hour from Lucca) and then, by Mercedes Viano shuttle for another 15 minutes, to the heliport with a charge € 10 per passenger.
– by own vehicle, entering AVIOSUPERFICIE PRATELLO on Google Maps.
Is there a car park at the Heliport?
Pratello Heliport is located in the open countryside with lots of space for cars, motorbikes and caravans of any type.
This space can also be closed off and inaccessible to strangers during your tour.
What happens if I arrive late?
You need to be at the heliport 30 minutes before your tour leaves, so that you have the necessary time to check documents and listen to a safety demonstration from the pilot, on-board and outside the helicopter.
If you are more than 30 minutes late, the helicopter will carry out the tour with the passengers present at embarkation at the arranged time and at this point, no refunds will be owed for the flight.
In the event that your package includes a total exclusive flight (5 people), it may be possible to delay departure until you arrive, provided that this is agreed with the crew and does not affect any other flights scheduled that day.
Therefore, you are kindly asked to inform us of these circumstances as soon as possible, by email at firstname.lastname@example.org or using our WhatsApp number xxxxxxx, as soon as you are able to quantify your late arrival.
Can I fly when pregnant?
Pregnant women can fly but we require them to present a medical certificate signed by their doctor, to state that they can fly by helicopter on the date of the tour.
Can I fly in a helicopter if I use a wheelchair?
Our staff will be happy to help you embark and disembark the helicopter, and will do their best to ensure you chair is present at any time needed, before and after the tour. It is possible to embark one means of transport on board.
Is there a weight limit for passengers?
The weight limit is 150 kg/225 lb per passenger and for those close to this weight, it may be necessary to wait to embark on a more suitable flight. We are not able to offer tours to passengers needing safety belt extensions.
Is the tour narrated?
Our pilots do their best to point out the different cities and castles you will be seeing while you fly, and they will also answer your questions, but their main aim is to keep their eye on flying the helicopter safely.
When can I take photos and film videos?
You can take pictures and film videos close to the helicopter before embarking and after disembarking, but only when the blades are completely still and with the pilot’s consent.
During the flight it is possible to use your devices; there are GoPros on board to allow us to record the trip (with your consent) so that you can enjoy a video souvenir of your experience of flying over Tuscany.
What can I bring on board?
You can bring cameras, cellphones and sunglasses on board the helicopter. All bags, hats and other accessories can be left in an area made available to you in the offices at the heliport.
What altitude do you fly at?
On this type of tour, we fly at an altitude from 1500ft to 2000ft (from 450m to 600m).